Refund Policy
Last Updated: July 12, 2026
Overview
Thank you for choosing Demie. This Refund Policy explains when refunds may be available for subscriptions purchased through our Service.
By purchasing a subscription, you agree to this Refund Policy.
1. Monthly Subscriptions
Monthly subscription fees are billed in advance and are non-refundable.
You may cancel your subscription at any time. Upon cancellation, your subscription will remain active until the end of the current billing period. No refunds, credits, or prorated refunds will be provided for any unused portion of a monthly subscription.
2. Annual Subscriptions
Annual subscription fees are billed in advance.
If you purchase an annual subscription directly through our Service, you may request a full refund within seven (7) days of the initial purchase date.
Refund requests submitted more than seven (7) days after the initial purchase date are not eligible for a refund.
Annual subscription renewals are non-refundable.
3. Automatic Renewal
Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
By purchasing a subscription, you authorize us to charge your selected payment method on a recurring basis for all applicable subscription fees until cancellation.
4. Cancellation
You may cancel your subscription at any time.
To cancel, send "manage subscription" to Demie through the Service and follow the link provided to access the billing portal.
Upon cancellation, your subscription will remain active until the end of the billing period already paid for. You will continue to have access to subscription features during that period and will not be charged again unless you choose to resubscribe.
Cancellation will stop future recurring charges but does not entitle you to a refund of any fees already paid.
5. Failed Payments
If a subscription renewal payment fails, we may attempt to process the payment again using the payment method on file.
If payment cannot be successfully processed, we may suspend or terminate access to subscription features until the outstanding balance is paid or billing information is updated.
We reserve the right to cancel subscriptions that remain unpaid.
6. Chargebacks
If you believe a charge was made in error, please contact us before initiating a chargeback with your payment provider.
We reserve the right to suspend or terminate accounts associated with fraudulent, abusive, or unauthorized chargeback activity.
7. Exceptions
Except where required by applicable law, all payments are final and non-refundable.
Any refund, credit, or adjustment that we may choose to provide is granted solely at our discretion and does not create any obligation to provide similar refunds, credits, or adjustments in the future.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions about this Refund Policy or would like to request a refund for an eligible annual subscription, please contact us at:
